Short answer: After 90 consecutive days without chargeable activity, Lebara says you lose remaining top-up credit and must top up or add a plan to continue. A further 365 inactive days terminates the agreement and disconnects the SIM.
Open the SIM expiry calculator for a sourced deadline
Lebara uses two inactivity thresholds
| Inactivity period | Published result |
|---|---|
| 90 consecutive days | Remaining top-up credit or balance is lost |
| To continue after that point | Top up or add a plan online or with an in-store voucher |
| A further 365 consecutive days | Agreement ends, service is disconnected and the SIM cannot be used further |
The second period is described as a further 365 days. It is not a 365-day total measured from the first day of inactivity.
What does Lebara mean by activity?
The terms refer to “Chargeable Activity”. They do not support the old generic claim that any incoming call, signal or internet-app use protects the number. Use a paid carrier action or the top-up/plan route Lebara explicitly names, then check the MyLebara account for the resulting status.
What is suspended, and what is permanently lost?
At 90 days, the immediate published consequence is loss of top-up credit. Full termination occurs later. When the agreement terminates, the right to use the SIM and its associated number also ends. Lebara may agree to resume a suspended service in some cases, but the terms do not promise that a terminated number will be restored.
See the UK comparison rows, the prepaid lifecycle guide, or return to the UK carrier section.
Do not confuse credit loss with final disconnection
KeepSim can keep both thresholds on one timeline. It cannot top up Lebara, perform chargeable activity or restore a terminated SIM.
Get KeepSim on the App StoreOfficial source and change log
- Lebara UK Terms and Conditions, clauses 13.5–13.6 and 14, reviewed 2026-08-01.
- 2026-08-01: replaced the blocked help-page citation with current terms and separated credit loss from termination.
KeepSim is not affiliated with Lebara UK. Confirm the status in MyLebara because carrier terms can change.